Engagement · Step two
See where retention risk actually lives.
The four-week Retention Diagnostic answers three questions in the order leadership and boards need them answered: where is revenue structurally exposed, who owns the exposure and what happens in the next ninety days?
What you receive
01
Executive Retention Risk Map
A quantified view of structural exposure by segment, account and failure mode.
02
Concentration & Root-Cause Analysis
Which cohorts carry the downside, and which signals are symptoms versus causes.
03
Executive Retention Dashboard
One view leadership can use weekly and report consistently.
04
Ownership & Accountability Framework
Who decides, who acts and on what trigger.
05
Prioritized 90-Day Action Plan
A practical sequence based on revenue exposure, not the loudest request.
How it runs
Week one
Evidence
Data, systems, contracts and customer signals reviewed. Executive interviews begin.
Weeks two and three
Structure
Exposure mapped, likely causes tested and ownership examined against real decisions.
Week four
Decision
Findings tabled with leadership. The 90-day plan is agreed in the room, not sent afterward.
What it is not
It is not a measurement project. It is the installation of an operating model.
Velora does not install another platform, run your support queue or hand over a generic playbook. We establish the shared intelligence, authority and cadence that keep working once the engagement ends.