You're growing, but retention isn't keeping pace. The board is starting to notice. Velora installs the governance infrastructure that turns retention from a blind spot into a strategic advantage.
Let's diagnose your churnYou're raising, hiring, and shipping. But underneath the growth, retention cracks are forming. Here's what that looks like:
"What's driving churn?" "Where's the retention plan?" If you're piecing it together from spreadsheets the night before, that's a governance gap.
CS owns the relationship, product owns the experience, sales owns the pipeline. Nobody owns retention. And the cracks grow wider every quarter.
New logos look great on paper. But net revenue retention is softening, expansion is flat, and your capital efficiency is quietly deteriorating.
A structured engagement that uncovers structural retention risk and gives you a board-ready governance blueprint.
We map usage patterns, engagement signals, and risk indicators across your entire customer base to identify where churn is forming.
We segment your customers by retention risk profile—not just revenue tier—so you know exactly where to focus resources.
A leadership-ready view of retention health that replaces spreadsheet scrambles with real-time clarity.
A clear plan for who owns retention, how it's governed, and what interventions your team runs—delivered with playbooks.
Structured engagement · Typically 4–6 weeks · Investment starts at $15,000
Once the infrastructure is in place, we stay on as your retention governance advisor—embedded in your leadership cadence.
Quarterly strategy sessions that keep retention governance integrated into leadership decisions, board prep, and growth planning.
Ongoing calibration of your health scores, segmentation, and retention dashboards as your business evolves and your data matures.
Real-time advisory when at-risk accounts surface, expansion opportunities emerge, or new retention patterns require a strategic response.
Laura's ability to align support, product, engineering, and sales teams made her a key driver of company-wide improvements. She communicates complex challenges with clarity, ensuring stakeholders are always aligned.Mark Holder Former COO at Checkfront | Startup Growth Advisor
Book a strategy session. We'll walk through your retention landscape and tell you honestly whether a Diagnostic makes sense for your stage.
Book Strategy Session